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FAQS

Order

Is your product 100% authentic? 

All our products sold on elonthree.com are distributed directly from manufacturers and distributors with manufacturer's warranty.

We have also supplied products to corporate companies, government related agencies, local institutions and education tertiaries.

We have also received a positive seller rating of 90% and above on Lazada. Read our Lazada reviews here

What are your payment methods?

We accept payment through Paypal, Visa, MasterCard, American Express debit and credit card. If you do not have any debit or credit cards, we could arrange bank transfer. Chat with us or leave us us a note at help@elonthree.com.

How do I change or cancel my order, what should I do?

Get in touch with us at help@elonthree.com. We’re happy to assist you or any request from order, cancellation, returns, and to any products related questions. We will respond within 24 hours working days (Mon – Sat).

Returns

No refund / No return policy

Given the nature of electronic and digital goods, we do not offer refund or credit on a purchase. There is no obligation to provide a refund or exchange in situations such as:

  • Change of mind 
  • Insufficient expertise to use the product
  • Discounted or sales item

Cancellation of order has to be done within 24 hours, please email us at help@elonthree.com to facilitate the process.

Would I be able to do an exchange or refund?

We are happy to offer exchanges or refund within 7 days from receipt of delivery upon these conditions:

Refund

  • Product has manufacturing defects (e.g. malfunction of mechanics)
  • Send us photos of the defect(s). present your original invoice and email to help@elonthree.com (within 3 days of delivery)

Exchange

  • Product has manufacturing defects (e.g. malfunction of mechanics)
  • Send us photos of the defect(s), present your original invoice and email to help@elonthree.com (within 3 days of delivery)

Our team will conduct a thorough check and test of the return. We will inspect and notify you on the status of the return. However, we reserve the rights to refund for:

  • Product that is deliberately damaged through misuse, missing parts, wear and tear or in unsaleable condition (e.g. scratches or tampering)

All refund/exchange is accepted based on a case-by-case basis. 

What is the refund process?

Once your return is received, we will inspect and send you an email to notify you of the approval or rejection of your refund. If your refund is approved, we will process your refund and the credit will automatically be applied to your credit card or original method of payment, within 30 days.

Where is my refunds?

Payment process will take up to 30 days (starting from email notification of your refund approval). If you haven't received a refund, kindly check your Paypal or bank account. We advice that you contact your credit and debit card company,  as it may take some time before your refund appears on your credit and debit card statement.

If has been more than 30 days, and you have done the above yet have not receive your refund, please contact us at help@elonthree.com.

Shipping

How much is your shipping rates?

We are happy to offer free local shipping to all our customers. As of now, we do not provide international shipping.

How long will my order arrive?

We will take 3 to 4 working days to deliver your order. Shipment delay may be subjected to public holidays and festive peak period.

If you require the product urgently, let us know! Contact us at help@elonthree.com, we will try our best to arrange an earlier delivery.

Product

Are your products under local warranty?

Warranty are stated in our product descriptions. 

Per industry standards, drone warranty does not cover non-manufacturing factors such as pilot errors.

Do you accept corporate or bulk purchase?

Yes, we carry enough stocks for corporate and bulk purchase. Get in touch with us at hello@elonthree.com. We will be happy to provide you with a quotation based on your requirements or answer any enquires.

Didn’t find what you were looking for?

Speak to us at help@elonthree.com. Or if you need help prior to purchase any product feel free to get in touch with us through our online chat.